Conversational AI

Generative AI

At Inferencia, we're on a mission to help leverage the power of Generative AI for small and medium enterprises. We harness the power of Large Language Models like ChatGPT to provide bespoke, intelligent cloud-based solutions. We not only implement these AI and Machine Learning systems but also educate our clients to leverage their full potential, driving the future of Generative AI.

Imagine as a customer, you’re grappling with a billing issue. You dial your service provider’s hotline, be it your bank, cable, utility, or insurance company, only to be greeted by an unending hold time, filled with endless loops of Muzak, as frustration mounts. When you finally connect with a representative, you’re redirected to yet another department, and the waiting game restarts.

As a Customer Experience Officer, there’s a more innovative way to optimize your customer’s journey – through Conversational AI.

Conversational AI harnesses the power of Generative AI and advanced Language Learning Models (LLMs) like ChatGPT, transforming your customer interfaces into real-time, interactive platforms. Customers can voice or text their issues in a natural, conversational language to your website or applications, eliminating tedious waits and enhancing issue resolution efficiency. With Conversational AI, not only can you provide a seamless customer experience, but you also set the stage for next-gen customer interaction.

Businesses can leverage Conversational AI to

Automate repetitive and manual processes, such as order placement, balance inquiries, general inquiries, technical assistant
Deliver personalized and customer specific answers to their questions
Make out-bound customer calls

Benefits of Conversational AI:

Achieve higher productivity gains by resolving most of customer call issues thus reducing customer support calls to live agents
Enabling 24×7 customer service
Build stronger brand with their customers
Consistent customer experience

Market size

According to Future Market Insights the current Conversational AI market in 2022 is US $8.3 Billion and growing at 17.2% (CAGR) and expected to reach S $40.5 Billion by 2032.

Factors driving the adoption of Conversational AI

Personalized 24×7 customer support services
Consisted customer experience
Meeting customers needs with omni-channel experience
Reduced cost of customer service
Rising demand for wanting to stay connected
increased focus on customer engagements to build stronger brand
Collect data for valuable customer insights to improve service and sales

Factors hindering the growth of Conversational AI market

Lack of awareness about conversational AI solutions and their benefits
Challenges in hiring Conversational AI talents especially for small businesses

Mission:

The mission of Inferencia.ai is to evangelize Conversational AI and make it accessible to small and medium size businesses. Besides workshops and training, we provide implementation and management of cloud based, customizable turnkey Conversation AI solutions at lower cost and personalized customer service.